Device plan

[Anonymous]

On my, MYO2 is says my device plan is settled and I am still paying my airtime bill, can anyone clarify what this means, have I paid off the phone? and can i now cancel my contract or is that not right,

Thanks

[Cleoriff · Accepted solution]

Hi @Anonymous You need to give 30 days notice on the Airtime then you can walk away. A guide to Refresh here https://community.o2.co.uk/t5/Pay-Monthly-Pay-and-Go/How-does-O2-Refresh-work/ba-p/1014093

[MI5]

Yes, once device is paid up you are free on any contractual obligations.
Guide to refresh here https://community.o2.co.uk/t5/Pay-Monthly-Pay-and-Go/How-does-O2-Refresh-work/ba-p/1014093

[jonsie]

More help here... 

https://community.o2.co.uk/t5/Pay-Monthly-and-Pay-Go/How-To-Cancelling-Your-Contract-A-Guide/td-p/56...

https://community.o2.co.uk/t5/Discussions-Feedback/A-Guide-To-O2-Refresh/td-p/877701

https://community.o2.co.uk/t5/Pay-Monthly-Pay-and-Go/How-to-get-your-PAC-2017-Update/ba-p/1052278

[MI5]

You might also want to unlock your phone to either sell or use yourself on another network https://community.o2.co.uk/t5/Other-Products-and-Services/Unlocking-an-O2-phone-to-use-a-different-S... but if you choose to stay with O2 and upgrade we have help for that too
https://community.o2.co.uk/t5/Pay-Monthly-and-Pay-Go/A-Guide-To-Upgrading-Your-O2-Phone/m-p/893108

[Cleoriff]

So...it's all covered now then....

[MI5]

Surely not...... yet

[Cleoriff]

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@MI5 wrote:
Surely not...... yet

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Maybe some latecomers to the party.....

[Anonymous]

Thanks for the help

[jonsie]

It will take a good hour to read through that lot 🤣🤣