Ok. So after receiving info from o2 that my tariff contract was over, i decided to swap to Tesco mobile (i work for Tesco and they have a great deal for staff at the mo)
Before i did that i spoke with CS at o2 and during the conversation i explained that i still had my device plan and i would still be paying that off monthly so its possible i could buy my next handset once i had finished paying for my current one.
At no point did the rep say anything about having to pay off my device plan as soon as i stopped my tariff
So, this morning i get an enforcement letter - i only swapped 2 days ago! - which i was not expecting, for the rest of my device plan.
However, it appears that i cannot actually speak to anyone at o2 if i have no tariff
The number in the letter goes to their PAYG top up service
CS numbers divert to Tesco mobile
And the 0344 number is automated ****
How the hell do i speak to a person?!
I've tried PM on Twitter and FB - zero joy
