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Deposit reimbursement

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Ter
Level 1: Joiner
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on ‎28-08-2020 15:21

on ‎28-08-2020 15:21

Hiya, I paid quite a big deposit when my account was set up 4 months ago. Ideally I’d like it back now but all I get when I call 202 is automated responses sending me round in circles. Any suggestions on how to talk to a person would be gratefully received?
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MI5
Level 94: Supreme
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on ‎28-08-2020 16:24

on ‎28-08-2020 16:24

@Ter 

Advice from an O2 Guru to get through:
If you call 202, when it comes to the reason you are calling stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.

Say upgrade or fraud to get put through.

Other numbers to try here Guide: Coronavirus Community Help and Support 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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MI5
Level 94: Supreme
  • 151984 Posts
  • 651 Topics
  • 28891 Solutions
Registered:

on ‎28-08-2020 16:24

on ‎28-08-2020 16:24

@Ter 

Advice from an O2 Guru to get through:
If you call 202, when it comes to the reason you are calling stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.

Say upgrade or fraud to get put through.

Other numbers to try here Guide: Coronavirus Community Help and Support 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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MI5
Level 94: Supreme
In response to MI5
  • 151984 Posts
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on ‎28-08-2020 16:25

on ‎28-08-2020 16:25

PS. 8.00am is the best time to call.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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