Dementia customer

PRW · ‎23-05-2023

My Gran has dementia and recently moved into a care home. For obvious reasons she won’t need her 02 contract. How do I cancel it on her behalf

Cleoriff · ‎23-05-2023

@PRW
Be aware if your gran still has an outstanding amount on her device, it will need to be paid in full at time of cancellation.

Guide: Cancelling Your Contract

If you have any issues then contact O2 on 202 or 0344 809 0202.

Veritas Numquam Perit

MI5 · ‎23-05-2023

@PRW

There are different rules for customers with a terminal illness.

See this guide https://www.o2.co.uk/help/account-and-billing/bereavement

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
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