Dementia customer

[PRW]

My Gran has dementia and recently moved into a care home. For obvious reasons she won’t need her 02 contract. How do I cancel it on her behalf 

[Cleoriff]

@PRW 
 Be aware if your gran still has an outstanding amount on her device, it will need to be paid in full at time of cancellation.

Guide: Cancelling Your Contract 

If you have any issues then contact O2 on 202 or 0344 809 0202.

[MI5]

@PRW 

There are different rules for customers with a terminal illness.

See this guide https://www.o2.co.uk/help/account-and-billing/bereavement