on 24-12-2013 16:32
on 24-12-2013 16:32
Hello!
Recently my auntie is unable to get a decent signal at her home address. Throughout most of the house she receives no signal at all, whilst leaving the phone in a window will gain 1 bar of signal intermittently. This is however no good for making a phone call, using data and texts often come through to her phone hours after the sender have sent them.
She has been with O2 for many years (10+) and has always received a signal in the area without a problem. The O2 status checker has been showing this for months.
This is a really poor service from O2 and we'd both love to hear what plans O2 have to resolve this issue. We'd also appreciate some sort of service credit to her bill/account as it's unacceptable to have her paying full price for an intermitent service.
If she phones CS are they likely to be helpful?
Solved! Go to Solution.
on 24-12-2013 16:50
on 24-12-2013 16:50
on 24-12-2013 16:50
on 24-12-2013 16:50
on 24-12-2013 16:51
on 24-12-2013 16:51
24-12-2013 16:51 - edited 24-12-2013 16:53
24-12-2013 16:51 - edited 24-12-2013 16:53
Hi,
Its alarming that this has been the same for "months"
I dont see anything major you can do apart from contacting 02 when the fix has happened and ask for a goodwill gesture for loss of service.
Are you able to use Tugo if your on a contract ?
on 24-12-2013 17:39
on 24-12-2013 17:39