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Defaulted Account stopping mortgage

Anonymous
Not applicable
@Toby@Martin-O2

I am in a similar scenario to the many of people's accounts under the same search where I have cancelled a contract and no documentation was emailed to me by O2 and I was not made aware of paying any final bill. It is the same case covered by the media as below. It was confirmed by customer service advisors this is a common mistake and I am able to get this default removed from my credit file. I am in the situation where I have a pregnant partner, an £85k investment and 48 hours to get it in writing from O2 that the default will be removed or my underwriter will pull the plug.

I've contacted every department possible and was told to email with a 10 day response time.... I cannot wait this long I need help now. I am very desperate and pleaded this but no one was willing to help me. This is stressing me out all over an £18 which I never new about. Never missed a payment with O2 I was always on time. I stand to loose my dream home and a lot of money over a tiny figure. I am not in the position to wait 10 days for a reply I need help ASAP

http://www.telegraph.co.uk/finance/personalfinance/household-bills/11597207/My-late-payment-to-O2-co...

https://community.o2.co.uk/t5/forums/mobileforumtopicpage/board-id/4/thread-id/35919/highlight/true/...


https://www.google.co.uk/amp/s/amp.theguardian.com/money/2012/feb/17/o2-debt-mortgage-application

https://amp.theguardian.com/money/2013/aug/03/mobile-debt-wrecked-mortgage
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Shah302
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I cancelled within 5 days if co tra t was told all paid up. On 14th may to 19th may 2019
They sold £28 worth of debt to cabots on 1st june 2019 with out informing me. Now my credit ratings dropped from 700 plus to 370 or 420,both parties refuse to remove it even though. Cabots received the payment and o2 say i never owed them any money in the first place. Ill habe to write to ombudsman and a few other people. Seems like either o2 are blacklosting their own customers out of spite or their staff cant be bothered working out 5 days of billing and decide to sell the whole months £28 bill off because its easier. Cancelled contract on 19th may 2019 after 5 days and then they sold it within 10 days on june 1st. A bit quick off the mark.
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Shah302
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I cancelled within 5 days of contract
Message 22 of 22
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