Defaulted Account stopping mortgage

[Anonymous]

@Toby@Martin-O2

I am in a similar scenario to the many of people's accounts under the same search where I have cancelled a contract and no documentation was emailed to me by O2 and I was not made aware of paying any final bill. It is the same case covered by the media as below. It was confirmed by customer service advisors this is a common mistake and I am able to get this default removed from my credit file. I am in the situation where I have a pregnant partner, an £85k investment and 48 hours to get it in writing from O2 that the default will be removed or my underwriter will pull the plug.

I've contacted every department possible and was told to email with a 10 day response time.... I cannot wait this long I need help now. I am very desperate and pleaded this but no one was willing to help me. This is stressing me out all over an £18 which I never new about. Never missed a payment with O2 I was always on time. I stand to loose my dream home and a lot of money over a tiny figure. I am not in the position to wait 10 days for a reply I need help ASAP

http://www.telegraph.co.uk/finance/personalfinance/household-bills/11597207/My-late-payment-to-O2-co...

https://community.o2.co.uk/t5/forums/mobileforumtopicpage/board-id/4/thread-id/35919/highlight/true/...


https://www.google.co.uk/amp/s/amp.theguardian.com/money/2012/feb/17/o2-debt-mortgage-application

https://amp.theguardian.com/money/2013/aug/03/mobile-debt-wrecked-mortgage

[Martin-O2]

Hi @Anonymous I'll drop you a private message to get a few more details and we'll see what we can do to help you on this one. 

[Anonymous]

Google the CEO then & see if that works as already been advised 

[Anonymous]

Have done

I need to speak to the credit referrals team who only have a fax number.... how convenient

[Cleoriff]

@AnonymousI notice that @Martin-O2 has sent you a PM (Private Message)  Please respond to this asap and hopefully it will get sorted quickly for you...

[Anonymous · Accepted solution]

Update...

Got a call from a chap today at 11am so thanks O2 and @Martin-O2 for your help

Turns out they processed a 60 day cancellation not 30 day which was the reps error. Not sure of the ins and outs but they admitted not sending any documentation even after persisting they have.

To make matters worse they actually owe me money as I've overpaid them which is why there wouldn't have been a final bill in the first instance.....

In 24 this will be removed so I think I should I should be ok

Thanks all for your help

[Cleoriff]

That's great news @Anonymous. Keep your eye on it and your fingers crossed. The conversation you had with O2 this morning should be on your records in case of any further problems....Best of luck

[MI5]

I would also add a notice of correction to your credit file yourself to back up the conversation you have had with o2.

[jonsie]

That's good news and shows they can push forward when they are totally in the wrong. Fingers crossed all goes well for you now @Anonymous

[Anonymous]

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@Cleoriff wrote:

@AnonymousI notice that @Martin-O2 has sent you a PM (Private Message)  Please respond to this asap and hopefully it will get sorted quickly for you...

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I am out of kudos for the day ... otherwise @CleoriffI would have kudo'd this post & @Martin-O2 's post above

 ^  ^  ^

Best of luck @Anonymous it turns out alright for you

[Martin-O2]

Really pleased to hear things are moving @Anonymous! Please let us know how it turns out and if you have  any further issues or questions.