Deactivation

[Wrong-order]

I have not asked for this and now you’ve increased my monthly charge to + £73 per month what is this?? Just confirming your order has gone through - thanks. Your order number is, and you can check on its progress through My O2: https://mymobile2.o2.co.uk/order-histor

please explain urgently 

[Mod edit: Please do not share personal details as your posts are visible to the public. Thanks!]

[Bambino]

@Wrong-order This is not O2. This is a customer community: How to find help & contact O2: A Guide - O2 Community

[Oxonian]

Did you have any success @Wrong-order when you contacted O2 ? I would try to address this urgently as receiving an order that you know nothing about might - just might - indicate that you have fallen victim to a scam. 

Unfortunately, this is a customer to customer community so we cannot access your account or provide other direct help. You need to contact O2 and I would suggest that you message them on social media :-

Facebook : https://o2uk.co/O2CFB

X (previously known as Twitter) : https://o2uk.co/O2CTW

Instagram : https://o2uk.co/O2CIG

The social media team are based in the UK and have a good reputation for solving problems. 👍

[MI5]

@Wrong-order 

We've had the following update from O2:

We advised customers of this change via email in May and that you'd receive a notification when this is complete. 

The out of bundle charges reduction is a free Bolt On that was added to accounts to reduce the cost of any out-bundle-usage. The Bolt On would be automatically removed when no longer active. The removal/modification is completed via an order.

You can check orders on your account in the My O2 app ➡️  https://www.o2.co.uk/help/apps/my-o2-app

Go to Support > Orders > Track my order > Select your mobile number.

Please refer to the email sent in May for additional information.