Solved: Data

Osian · ‎11-04-2022

Hi, my data has been running out very quickly the past couple days. I topped up with an extra 2gb and it lasted hours. I hardly use 3-4 yn a month let alone in a few days. Could you help?

gmarkj · ‎11-04-2022

Check for a setting called WiFi assist on iPhone, or if the phone switches to mobile data if WiFi is not stable @Osian.

You should also be able to see in settings what is using the data - normally something like Facebook or YouTube.

Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).

Link to our guide on how to contact them can be found here

View solution in original post

gmarkj · ‎11-04-2022

Check for a setting called WiFi assist on iPhone, or if the phone switches to mobile data if WiFi is not stable @Osian.

You should also be able to see in settings what is using the data - normally something like Facebook or YouTube.

Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).

Link to our guide on how to contact them can be found here

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