Solved: Data

Anonymous · ‎20-11-2017

Hi everyone,
I have just taken out a new contract from mobiles.co.uk which said 12gb monthly data. On my o2 app it says I have 3gb monthly Data, and '9gb extra data' which says it expires at the end of my contact.

Does this mean I will get 9gb every month for the duration of my contract plus the 3gb, or 3gb per month and 9gb in total extra for the 24 months?

Thanks!

MI5 · ‎20-11-2017

12 Gb per month for 24 months then 3 gb per month after that if you let it run on.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

MI5 · ‎20-11-2017

12 Gb per month for 24 months then 3 gb per month after that if you let it run on.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

jonsie · ‎20-11-2017

You will get 12GB every month for 24 months. After that you lose the 9GB

Click Here For Social Media Support Links VirginmediaO2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS

Anonymous · ‎20-11-2017

Thank you!

MI5 · ‎20-11-2017

Our pleasure

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

jonsie · ‎20-11-2017

You can rest easy now 😉

Click Here For Social Media Support Links VirginmediaO2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS

Martin-O2 · ‎21-11-2017

Glad to see you got your question answered @Anonymous! Welcome to the O2 community too!

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