Data

[johnburn58]

I have 2 contracts with O2 which are, pay up front for life (PUFL) accounts, that I took out many years ago.

before the new EU roaming charges, I was able to access the internet abroad for £1.99 per day, with a 'bolt on' which was fine and it meant O2 made some money from me.

Since the new EU roaming charges were introduced I have not been able to use the internet abroad on my phone and when I contacted O2 they said there was not a data package available for my contract. Surely this is narrow sighted of O2 as they would get a payment from me for using the internet.

If O2 are trying to force me to five up my PUFL accounts, this will never happen and, if I need to get another account for internet access, I will go to another provider.

Has anybody got any idea how to get O2 to let me PAY for internet access on my phone?

[MI5]

I’m guessing that only customer service can answer that question.
If you don’t get an answer from them, try making a complaint http://www.o2.co.uk/contactus

[jonsie]

O2 want everyone off the old tariffs. I suspect you will have to change tariff or provider.... 

[mavericke]

@johnburn58

Honestly, o2 is not the only mobile network who is doing that though. 3UK is even worst. I was on their £15 per month plan for unlimited data/ unlimited minutes / unlimited text messages. Suddenly I've received a text message telling me that my plan will be cancelled for no reason. I can take my business elsewhere if I am not happy or I could upgrade to the £32 per month plan.

That is not a good way to win customer support. O2 is way much better though. At least O2 customer service will listen.

[johnburn58]

I am not arguing the merits of O2 or other providers, I want to use the data service and I am willing to pay the same as everyone else but they will not allow it.

I can get a much cheaper data service in the country I want to use it, but it's the hassle of using 2 devices.