Re: Data roaming

Garymcg · ‎07-06-2019

I am traveling overseas in NZ but i cant get my data roaming to work. I cant use whatsapp or send messages. I bought a bolt on international roaming package yesterday but it still doesnt seem to be working.

Glory1 · ‎07-06-2019

Hi @Garymcg

Try switching your apn to mobile.o2.co.uk which should sort out the problem.

However, should the problem persist, please do come back and we'll try to help.

In the meantime, welcome to the forum

Lover of all things Samsung. Currently using Samsung Galaxy S10 Plus 128gb

MI5 · ‎07-06-2019

@Garymcg what phone are you using and are you contract or PAYG?

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Cleoriff · ‎07-06-2019

@Garymcg

Not sure what international roaming bolt on you bought? These are only available for use in the UK when calling countries abroad and on PAYG

International Bolt on

Veritas Numquam Perit

Frustra · ‎07-06-2019

I have a Sony XZ2 on a monthly contract.
I couldn't use data, calls nor sms when I was in France and Belgium recently.

I tried to restart the phone, reactivate 4G, use 3G, manually selecting a local network.
mobile.o2.co.uk didn't work because I had no data signal.

I tried using a different device and had the same problem.

How can I check if it will work before I go to France again, without being in France (I can't call the O2 helpline because there is no phone signal).

Any thoughts?