Cannot see my bills

[Natalia]

Hi, my last bill I can see is the December 2017. Where can I find my bills since then? 

Also, I received an e-mail from you stating that my airtime was £75.46 last month. I am not sure why it is so much. Can you help please?

Thank you,

Natalia

[MI5 Level 94: Supreme · Accepted solution]

@Natalia this isn't O2 so we can't see your bills or explain them. 

You can check in your MyO2 http://www.o2.co.uk/myo2 or call on 202.

[MI5 Level 94: Supreme]

Also, how to view your bills here https://community.o2.co.uk/t5/How-to-Guides/How-do-I-get-to-the-Download-Bill-page/ba-p/1014096

[pgn Level 46: Trendy]

Have you changed contract since December 2017?  If you have, O2 may have "lost track" of you, and re-registration may be necessary. Also other sellers, like Carphone Warehouse of old, used to put you on their own billing system, if you weren't careful (for example). 

Just a thought, @Natalia. I hope the guide link posted by @MI5 has helped - O2's billing system can get a bit confused, requiring you to clear cookies in your browser to be able to get right down into the bill detail section.

Godd luck. 

[Marjo]

Hi @Natalia , how are you doing today? Let us know how you get on with this.