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Cannot see my bills
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on 06-06-2019 17:59
Hi, my last bill I can see is the December 2017. Where can I find my bills since then?
Also, I received an e-mail from you stating that my airtime was £75.46 last month. I am not sure why it is so much. Can you help please?
Thank you,
Natalia
Solved! Go to Solution.

Re: Cannot see my bills
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on 06-06-2019 18:18
@Natalia this isn't O2 so we can't see your bills or explain them.
You can check in your MyO2 http://www.o2.co.uk/myo2 or call on 202.
Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)



Re: Cannot see my bills
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on 06-06-2019 18:19
Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)



Re: Cannot see my bills
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07-06-2019 06:47 - edited 07-06-2019 06:49
Have you changed contract since December 2017? If you have, O2 may have "lost track" of you, and re-registration may be necessary. Also other sellers, like Carphone Warehouse of old, used to put you on their own billing system, if you weren't careful (for example).
Just a thought, @Natalia. I hope the guide link posted by @MI5 has helped - O2's billing system can get a bit confused, requiring you to clear cookies in your browser to be able to get right down into the bill detail section.
Godd luck.
Re: Cannot see my bills
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on 07-06-2019 12:29
Hi @Natalia , how are you doing today? Let us know how you get on with this.
→ COVID-19 support - Help and support from O2 during the lockdown
→ Access for You: Registration - Find out how to register for our Access for You service.
→ Just joined the community or thinking of registering? Check out this handy starter guide!
→ Have a query about your account? See if the My O2 how-to guide will help
If you'd like to take part, why not register?