Have any of you experienced the same torrid time as I have with some £312 being taken from my account without authorisation or without ever having given my details to the company. I had a long winded dispute on my bill from AUGUST this year only being placed on the "sorted" list on 26th November this year. O2 decided on 29th November to clear £312 from my current account which I obviously called to check how this happened. I was told:
"This must have been an error and no money has been taken from your account" - holly was the telephone operative for reference .
Hey ho, today I find not only has the agreed payments for 62 and 40 been taken but the mysterious 312 that I was so reliably informed hadn't been taken.
My subsequent dispute with O2 led to a final conclusion of we don't know how this happened and we can only refund £252 of this as the other payment was in respect to your handset plan.
Two problems, how did the single payment to of 312 happen in the first place and if you cannot answer why this occurred why haven't you refunded the whole amount (after all I have a plan in place to clear current and old bills that has been agreed and paid).
I'm seeking to report this to the police and spent 30 minutes trying to find out who the company's data controller is so that i might log a complaint (as well as share with as many newspapers and consumer media that it can).
I am utterly repulsed at o2s inability to both manage my details and ensure we are not being ripped off by unscrupulous practices or primary school accounting.
Any ideas?
