Data problems

[Anonymous]

I updated my phone at the beginning of July and the helpful person in the O2 shop said that as my average data usage was low (he checked this on the computer so I don't know what it was) that I should go for a specific tariff. I did and in July, with 2 days to go I was informed I had run out of data. I've never done this before but I didn't argue and so I bought some more and survived July. My totals were reset on Aug 2 and on Aug 6 I've been told that I have already run out!!! I spoke to an operator today who said that I have definitely been using it but I protested that I haven't used it anymore than I have done normally, for her least however many months and years. He told me to turn all cellular access to apps off and this shouldn't happen. I have done but now I can't use my phone for hardly anything useful unless sat at home in the comfort of my wifi. And again, I have never had to do this before.

I asked for details of when it has been used and he said that it doesn't go into detail. I checked my 'Myo2' account and it doesn't there either. I'm trying to email customer services but can't find an email address just that chat thing that keeps crashing.

So nothing has changed in terms of my usage apart from a new tariff as recommended by the operator who could see my average usage. I feel I was misguided or there is something wrong with my phone. 4 days to use up my data? 4 days???

Please keep all responses in plain and simple English - I am not the brightest when it comes to techno speak!

So any ideas please?

[Anonymous]

Yes, it is ticked. And I have set every app I can find to not run in background etc. Anyway, it will be interesting to see what Onavo says. However, there is a data usage monitor built into the phone settings, and as I explained earlier it is saying I've used far less than O2 are telling me I have used. I will not be surprised if Onavo does the same ie disagrees with O2 in the amount I've used. This won't help me any though.