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Data not working after bar lifted.

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TroubledWarrior
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on ‎04-05-2022 18:36

on ‎04-05-2022 18:36

Due to personal issues I’ve fallen behind with DD payment. Spoke to 02 customer services who removed the bar on services and allowed an extension to pay my bill. However my data isn’t working. 

issue is currently caring for a terminally Ill father so need phone and data to contact different professionals. CS extremely helpful but just not sure why data isn’t working. 

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MI5
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on ‎04-05-2022 18:47

on ‎04-05-2022 18:47

@TroubledWarrior 

Only payment management can lift the bar.

You can reach the Payment Management team on 0800 902 0217.
The opening times are:
Monday to Friday – 8am to 8pm
Saturday – 8am to 6pm
Sunday – 9am to 6pm

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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MI5
Level 94: Supreme
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on ‎04-05-2022 18:47

on ‎04-05-2022 18:47

@TroubledWarrior 

Only payment management can lift the bar.

You can reach the Payment Management team on 0800 902 0217.
The opening times are:
Monday to Friday – 8am to 8pm
Saturday – 8am to 6pm
Sunday – 9am to 6pm

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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TroubledWarrior
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on ‎04-05-2022 18:48

on ‎04-05-2022 18:48

Hi, yeah it was payment management that i spoke too. My ability to make outgoing calls has restarted just not the data. 

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MI5
Level 94: Supreme
In response to TroubledWarrior
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on ‎04-05-2022 18:50

on ‎04-05-2022 18:50

Ask them to check again for you @TroubledWarrior 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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