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No service

JB1199
Level 1: Joiner
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Hi there got my pac code from sky yesterday and gave it to o2 yesterday 

Service from sky stopped today so put my new o2 sim in to fone today and it connected to o2 network straight away but only worked with temporary number on sim not my old number from sky 

A few hours later I am now getting emergency calls only 

I'm not getting any network service from o2 

I've tried switching off and on all day 

Still nothing 

Any help appreciated 

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MI5
Level 94: Supreme
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Registered:

@JB1199 

It can take up to 24v hours so keep rebooting.

We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this
Thanks

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)

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Message 2 of 4
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MI5
Level 94: Supreme
  • 127445 Posts
  • 614 Topics
  • 22131 Solutions
Registered:

@JB1199 

It can take up to 24v hours so keep rebooting.

We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this
Thanks

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Message 2 of 4
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JB1199
Level 1: Joiner
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Ok thanks for replying 

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MI5
Level 94: Supreme
  • 127445 Posts
  • 614 Topics
  • 22131 Solutions
Registered:

You're welcome and good luck.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Message 4 of 4
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