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Data not activated after port.........

magicshaw
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‎09-06-2018 14:20 - edited ‎09-06-2018 14:21

‎09-06-2018 14:20 - edited ‎09-06-2018 14:21


I've just signed up for new service provider and ported my old number to the new sim. The number got transfered fine and I can make calls but there is no data activated. I can turn on the wifi but no data connection. It's been six days without any data.

 

My phone is HTC One A9.

I've tried following so far....

Turning phone on and off (lol, multiple times).

Settings > Bachup & Reset > Network setting reset.

Remowing the sim and giving it a clean and replacing it.

 

 

 

port.jpg

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MI5
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on ‎13-06-2018 12:03

on ‎13-06-2018 12:03

I'm wondering if someone has previously flashed it which will disable auto updates, so your only chance is to manually update it yourself.
Try HTC sync manager forst https://www.htc.com/uk/software/htc-sync-manager/ but it may not be that straightforward depending on what's already been done to it.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
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magicshaw
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‎13-06-2018 12:14 - edited ‎13-06-2018 12:18

‎13-06-2018 12:14 - edited ‎13-06-2018 12:18

 

@MI5

 

So something is making sence after all.

 

Auto update isn't working.

 

It should update to new version when I check for it and it keeps telling me its uptodate.

 

 

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MI5
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on ‎13-06-2018 12:19

on ‎13-06-2018 12:19

That's what it should do, yes.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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magicshaw
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on ‎13-06-2018 20:35

on ‎13-06-2018 20:35

The phone wins 😞

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MI5
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on ‎13-06-2018 20:51

on ‎13-06-2018 20:51

Call htc and ask them to help you to get it updated.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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