Solved: Data loss when porting

Anonymous · ‎21-12-2017

Hi,

My number was ported on 21/12/17 at around 11 in the morning. When I first had my new O2 number I had an extra 9gb added to my 3gb to make it 12gb. But now it has gone down to only 3gb. Is this normal? Should I just wait?

MI5 · ‎21-12-2017

It's not unknown for O2's systems to be slow in updating, but no harm in chasing it up with customer service http://www.o2.co.uk/contactus

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

MI5 · ‎21-12-2017

It's not unknown for O2's systems to be slow in updating, but no harm in chasing it up with customer service http://www.o2.co.uk/contactus

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Anonymous · ‎21-12-2017

Will do! Thank you MI5

jonsie · ‎21-12-2017

Definitely call unless the 9gb is showing in your bolt ons.

Click Here For Social Media Support Links VirginmediaO2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS

Marjo · ‎21-12-2017

Hey @Anonymous welcome to our forum! Let us know how you get on with this and if everything turns out ok with the data allowance?

Anonymous · ‎21-12-2017

Thanks everyone, I called up and it should be fine after my first bill in January

jonsie · ‎21-12-2017

@Anonymous wrote:
Thanks everyone, I called up and it should be fine after my first bill in January

Excellent news 😃

Click Here For Social Media Support Links VirginmediaO2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS

Cleoriff · ‎21-12-2017

@Anonymous wrote:
Thanks everyone, I called up and it should be fine after my first bill in January

Good to hear. Just keep an eye on My O2 http://www.o2.co.uk/myo2

Veritas Numquam Perit

MI5 · ‎21-12-2017

That's about right mate.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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