on 20-02-2021 12:09
on 20-02-2021 12:18
Known issue.
O2 are looking into it @TheresaV
on 20-02-2021 12:57
on 20-02-2021 13:02
on 20-02-2021 13:02
Issue as above.
You'll need to call customer service.
Numbers here Guide: Coronavirus Community Help and Support
When it comes to the reason you are calling stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.
Say "Upgrade", "Lost/Stolen" or "Fraud" if you have to, to get put through to someone.
8.00am is the best time to call if you can.
on 22-02-2021 10:00
Good morning @Leonardo51 @Steve12
Sorry you are both having issues logging in. We are currently looking into this and are working on hopefully getting this fixed soon. I will make sure to keep you updated
Thanks for the tag again @MI5
→ COVID-19 support - Help and support from O2 during the lockdown
→ Access for You: Registration - Find out how to register for our Access for You service.
→ Just joined the community or thinking of registering? Check out this handy starter guide!
→ Have a query about your account? login to My O2 for help
If you'd like to take part, why not register?
on 22-02-2021 17:44
on 22-02-2021 17:44
Hello again @Leonardo51 @Steve12
This issue should be fixed now. Try clearing your cache and then access the MyO2 page again
If there are any more issues, please let me know!
All the best,
Theresa
→ COVID-19 support - Help and support from O2 during the lockdown
→ Access for You: Registration - Find out how to register for our Access for You service.
→ Just joined the community or thinking of registering? Check out this handy starter guide!
→ Have a query about your account? login to My O2 for help
If you'd like to take part, why not register?