Solved: Re: Data charges - Page 2

Anonymous · ‎14-10-2015

Today I received a message from O2 stating I had used £1 of data. My phone is not wifi enabled and I have never made an internet connection. I live alone and the phone is always kept indoors. My phone usage amounts to two or three texts per month. The tariff I am on is "talkalot" (pay and go). Is there something in the small print which would let O2 charge me for data when I have no internet connection, or is it a bit more sinister and is the result of someone making illegal use of my account.

Cleoriff · ‎15-10-2015

Wifi being turned on shouldn't incur charges ...its free. Is mobile data turned on?

Veritas Numquam Perit

MI5 · ‎15-10-2015

You need wifi on and mobile data off.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Anonymous · ‎16-10-2015

Thanks for the post. I got this Nokia 635 Lumia as a present, about three months ago. I had never had a mobile before, so I am unfamiliar with settings. In the settings list I have found Mobile+Sim, APN, VPN and Data sense, all of which I have switched off. Do you think I have got it right?, or am I missing something.

MI5 · ‎16-10-2015

The important one is the data connection toggle under mobile + sim.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Anonymous · ‎16-10-2015

I have had nocharges or notifications from O2 today, so it looks like my problem is solved. Thanks to you MI5 and all the others who helped.

jonsie · ‎16-10-2015

Good news, glad you were able to get the help you needed here.

Click Here For Social Media Support Links VirginmediaO2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS

MI5 · ‎16-10-2015

We are always happy to help

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Cleoriff · ‎16-10-2015

Great that it seems to be sorted now...:smileywink:

Veritas Numquam Perit

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