Data allowance

[Anonymous]

Hi, my 3 GB data allowance limit has been reached after only 10 days. Can you check that this is correct please?
For the previous month I received an email to say my limit was due to run out, however, when I received the statement I had only used 1.5 GB.
I have no way of confirming via a breakdown of usage if the 3 GB is actually used up.
Thanks
Daniel

[jonsie · Accepted solution]

Hi @fielding but this is a customer forum and o2 won't see your message. 

Check in the phone settings to see how much data you have used and if you don't agree with o2 then you need to call them. 

You should be able to check in My O2 also. 

[MI5]

Make sure you reset your phones data counter on your bill date and see what app is using data and how much.
Turn off mobile data when you are on WiFi to be safe and only use WiFi to update apps.
Be careful also when watching videos in Facebook and turn off autoplay in the app settings.

[gmarkj]

Have you actually reached the limit of your allowance, or has an incorrect limit been set on your phone?

What sort of phone are you using?

As @jonsie says, check in your settings to see how much has been used and by what, and also check with My o2 to see what o2 has you using.

[Anonymous]

I would call o2 - for the 2nd time this year my data allowance has disappeared and 10 days is the exact time frame for me also. O2 will tell you your phone is using background app refresh etc (mine is all turned off) so just check all of that before you talk to them. It is suspicious to me though that 10days is the same time frame

[jonsie]

This seems to happen a lot with iPhones though it has been the odd android. 

[MI5]

All gone quiet on the iPhone issue recently so maybe they fixed it?

[jonsie]

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@MI5 wrote:
All gone quiet on the iPhone issue recently so maybe they fixed it?

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Now you've done and said it...... 

[MI5]

Lol