Solved: Data abroad

Rebecca4 · ‎17-09-2019

Recently I went to Greece and. Realised I couldn’t use my data abroad? Next week I am going to Poland and will need data to get around so how can I get it to work? This has never happened before, usually always works abroad without paying extra.

jonsie · ‎17-09-2019

If you have recently changed tariff r upgraded, it may be that you have the incorrect bolt on for the type of phone you have.

Check with customer services Guide: How to find help & contact O2

Text ACTIVE to 2020 as well which should send you the correct settings

If it's an iphone check the APN in data settings too.

Click Here For Social Media Support Links VirginmediaO2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS

View solution in original post

jonsie · ‎17-09-2019

If you have recently changed tariff r upgraded, it may be that you have the incorrect bolt on for the type of phone you have.

Check with customer services Guide: How to find help & contact O2

Text ACTIVE to 2020 as well which should send you the correct settings

If it's an iphone check the APN in data settings too.

Click Here For Social Media Support Links VirginmediaO2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS

MI5 · ‎17-09-2019

@Rebecca4

What phone do you have?

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Martin-O2 · ‎18-09-2019

I hope your holiday is going well despite the data issues @Rebecca4! Did you manage to get this one resolved with the above advice?

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