Data Usage inaccurate on My O2?

[LJO95]

I have 18GB monthly data allowance, which I got a text last month to say I had used up. The MyO2 app also reflected this. Fine, no problem, I just bought a 500MB bolt on. But now when I check my previous data usage on the MyO2 for last month (September) it shows that I didn't in fact actually use all of my 18GB data?

What is going on? How much did I actually use? I feel like I've been conned by O2 to buy a data bolt-on I potentially didn't actually need?

[madasaf1sh · Accepted solution]

@LJO95 

We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this