This website uses cookies. By clicking Accept, you consent to the use of cookies. Click Here to learn more about how we use cookies.
Accept
Reject
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 

Data/Roaming not working in Rome, Italy.

Go to solution
Craig95
Level 1: Joiner
  • 1 Posts
  • 1 Topics
  • 0 Solutions
Registered:

on ‎19-09-2022 15:06

on ‎19-09-2022 15:06

My iPhone 12 hasn’t connected to any network since arriving in Rome today. 02 said my phone was due an update in May which it did and I went to Paris in May and everything was fine. Really disappointed that my phone isn’t working now. 

i have tried the usual troubleshoots but had no luck. Can anybody help please? 

Message 1 of 2
1,841 Views
0 Kudos
1 ACCEPTED SOLUTION

Accepted Solutions

Go to solution
MI5
Level 94: Supreme
  • 151709 Posts
  • 649 Topics
  • 28840 Solutions
Registered:

on ‎19-09-2022 15:45

on ‎19-09-2022 15:45

@Craig95 

Some things to try:
1 - Reboot phone. (or toggle airplane mode).
2 - Manually search for a different network
3 - Change data apn to "mobile.o2.co.uk"
4 - Turn off 4g (use 3g)
5 - Check with O2 for any roaming bars.
If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

Message 2 of 2
1,831 Views
0 Kudos
1 REPLY 1

Go to solution
MI5
Level 94: Supreme
  • 151709 Posts
  • 649 Topics
  • 28840 Solutions
Registered:

on ‎19-09-2022 15:45

on ‎19-09-2022 15:45

@Craig95 

Some things to try:
1 - Reboot phone. (or toggle airplane mode).
2 - Manually search for a different network
3 - Change data apn to "mobile.o2.co.uk"
4 - Turn off 4g (use 3g)
5 - Check with O2 for any roaming bars.
If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
Message 2 of 2
1,832 Views
0 Kudos
Top Kudoed Authors
View All
Top