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Data Refresh and Parental Settings

NadiaPH
Level 1: Joiner
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Registered:

I am on a monthly pay with O2 and my husband and 2 children are in my family plan

We are all Iphone users and love having the Family share functionality with parental controls for our children

 

What happens on the day our data gets refreshed (we have SIM plan only), their parental controls under Screen time get wiped out and reset to FULL access and I don't seem to be able to adjust through Family share again. It is still there but I cannot control anymore from my phone

You can imagine a teenager's joy when he gets full access on his phone and can go crazy! 

 

Contacted Apple straight away and they cannot see faults so thought to check with O2 because this has been happening a lot on the same day of data refresh

 

O2 have now put a Parental block on the children's phones which however does not protect them as I want because their settings are well down below 18

Anyone is having same issue?

 

Many thanks

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MI5
Level 94: Supreme
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@Marjo @Martin-O2 

Could you get this looked at please?

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
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Martin-O2
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Thanks for the mention on this one @MI5

 

@NadiaPH I can get someone to look into this for you. I'll need some more details so I'll drop you a quick message. wink

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