Solved: Re: Data Congestion

Anonymous · ‎03-03-2015

Hi is anyone having problems with o2 in certain areas? In my location o2 have stated that the mast in the town is 100% capacity.

Anonymous · ‎03-03-2015

Hiya @Poppysmum

Data congestion primarily affects 2g and to a much greater extent 3g data signals. Imagine you are driving down the motorway and there is too much traffic. Speeds slow and sometimes you come to a stop. 3g is similar. There is a limited amount of capacity from the mast to the fibre networks that carry your data.

4g is not affected in the same way as there isn't the same bottleneck as 3g.

Note on 3g both calls and texts can also use the 3g system. If capacity is breached, then calls take priority followed by texts followed by data (info from o2)

View solution in original post

MI5 · ‎03-03-2015

Yes, common problem.
Do a search on here and you will see it's all over the country 😞

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Anonymous · ‎03-03-2015

Many areas are well over 100% capacity @TobyAcky. Has 4g reached your area yet?

If the answer is no then the Network Modernisation Programme should eventually reach you and things should then improve.

If yes then you need to flag this to O2 network services through the My Network App.

Poppysmum · ‎03-03-2015

Yes i have i cant use my phone in my mums says emergency calls only,

Couple year ago phone worked brills .

Glad its only in mums it doesnt work.

Anonymous · ‎03-03-2015

If your phone says emergency calls only @Poppysmum that is not a data congestion issue.

That will be a lack of signal I.E. you are not in o2 signal at any level.

A mobile can call 999 using any network it can find with or without a simple hence why you can make emergency calls only

Poppysmum · ‎03-03-2015

@Anonymous wrote:
If your phone says emergency calls only @Poppysmum that is not a data congestion issue.

That will be a lack of signal I.E. you are not in o2 signal at any level.

A mobile can call 999 using any network it can find with or without a simple hence why you can make emergency calls only

Thank you for this i will remember that.

So what exactly is data congestion please ? @Anonymous

Anonymous · ‎03-03-2015

Hiya @Poppysmum

Data congestion primarily affects 2g and to a much greater extent 3g data signals. Imagine you are driving down the motorway and there is too much traffic. Speeds slow and sometimes you come to a stop. 3g is similar. There is a limited amount of capacity from the mast to the fibre networks that carry your data.

4g is not affected in the same way as there isn't the same bottleneck as 3g.

Note on 3g both calls and texts can also use the 3g system. If capacity is breached, then calls take priority followed by texts followed by data (info from o2)

Poppysmum · ‎03-03-2015

piperdog123

Anonymous · ‎03-03-2015

Anytime. Happy to help @Poppysmum

paulbacon · ‎04-03-2015

We have a problem where i work with 4g. Sometimes it will randomly stop working for a few mins - no data or texts will get through. Happens with mates too so i know its not the phone. If i make a call that changes the service to 3G and then everything will work again. Then once it goes back into 4g it will be fine

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