DPD lost my phone + possibly chromebook

[Iliaaa]

Hello. Looks like DPD has lost my phone + Chromebook freebie (In case they were shipped together) after I upgraded. I believe legally it's O2's responsibility to get the goods to the buyer. I'm paying a monthly fee for something I have not received. I'll have to cancel my upgrade under 14 day cool-off period because after browsing the forums it looks like this issue goes unresolved for over a month in some instances. Maybe @O2Sarah- , @O2Jonathan or @O2Emma can take a look? Thank you.

[MI5 · Accepted solution]

@Iliaaa 

You claim the Chromebook separately so it's just the phone that needs delivering.

Looks like you should contact the sales team as they can help with that – message them on Social Media if that works best for you -on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG)
Or you can call them on 0800 081 0255
Thanks

Claim a Galaxy Chromebook Go. Ends 28 Sept.
Promoter: Samsung Electronics (UK) Limited. UK, Isle of Man, Channel Islands or Republic of Ireland residents (18+) only or registered companies in the same.  Purchase a Galaxy Z Flip5 (promotion product) from a Participating Retailer between 01/09/2023 – 28/09/2023 and claim a Samsung Galaxy Chromebook Go by redemption. No cash alternative. Participants must visit samsungoffers.claims/perfectpartners, upload proof of purchase and provide all other required information (Claim). All Participants must claim within 30 days of purchase. Claim period closes on 28/10/2023. Maximum 1 Claim per Promotion Product purchased (maximum 2 Claims per household) and a maximum of 10 Claims per company participant. See samsungoffers.claims/perfectpartners for full Promotion terms
UK data only. Fair Usage policy applies. Devices are subject to availability. 0% APR. Finance subject to status and credit checks. 18+. Direct Debit. Credit provided by Telefónica UK Ltd, SL1 4DX. Telefónica UK is authorised and regulated by the FCA for consumer credit and insurance. Terms apply, see o2.co.uk/terms.

[Iliaaa]

Thank you MI5.

So I need an IMEI1 in order to claim that Chromebook and I can't find my IMEI1 without the phone. Hopefully I won't lose a free Chromebook caused by these delays. I'll get in touch with O2 via social media.