- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Content
on 10-07-2017 10:55 - last edited on 18-08-2017 10:22 by Marjo
Is anyone else getting this error when trying to download their Bill? I have cleared Cache, used different browsers and even different machines and can't download any of my bills. I was on live chat and was told that if I wanted the bill sent out then I would be charged! All I need is a copy of my Bill emailed to me for my accounts.
Latest update from the community team:
Hi guys,
Happy to confirm that the issue has now been fixed.
Thanks for your help and patience!
Solved! Go to Solution.
- 12953 Posts
- 95 Topics
- 1175 Solutions
on 17-07-2017 09:40
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Content
on 17-07-2017 09:40
Any news @Martin-O2?
Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).
Link to our guide on how to contact them can be found here
- 8165 Posts
- 772 Topics
- 94 Solutions
on 17-07-2017 09:57
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Content
on 17-07-2017 09:57
@gmarkj I've not had any update over the weekend but will chase it up again this morning.
→ COVID-19 support - Help and support from O2 during the lockdown
→ Access for You: Registration - Find out how to register for our Access for You service.
→ Just joined the community or thinking of registering? Check out this handy starter guide!
→ Have a query about your account? login to My O2 for help
If you'd like to take part, why not register?
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Content
on 17-07-2017 13:57
Was told i could get a paper bill for £1.50 to get around this O2 bug. Had to kick up a fuss to get it waived.
I need my bill to get my £40 cashback so i'll be asking O2 to compensate me. This is just not good enough.
I'm a computer programmer and would be told to identify and fix this within a few hours if it was one of our websites. No idea why it is taking so long.
- 152105 Posts
- 651 Topics
- 28947 Solutions
on 17-07-2017 14:03
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Content
on 17-07-2017 14:03
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
- 5063 Posts
- 113 Topics
- 12 Solutions
on 17-07-2017 14:16
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Content
on 17-07-2017 14:16
- 152105 Posts
- 651 Topics
- 28947 Solutions
on 17-07-2017 14:52
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Content
on 17-07-2017 14:52
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Content
on 18-07-2017 16:08
Still not working. Will be 7 days tomorrow since I spoke to CS and they raised a support ticket. Come on o2 - this is really poor. I want my bills to download please.
- 12953 Posts
- 95 Topics
- 1175 Solutions
on 20-07-2017 10:04
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Content
on 20-07-2017 10:04
@Martin-O2 is there any news on this?
Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).
Link to our guide on how to contact them can be found here
- 8165 Posts
- 772 Topics
- 94 Solutions
on 20-07-2017 10:30
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Content
on 20-07-2017 10:30
This is still being worked on @gmarkj but unfortunately I don't have an ETA for when it's going to be fixed.
→ COVID-19 support - Help and support from O2 during the lockdown
→ Access for You: Registration - Find out how to register for our Access for You service.
→ Just joined the community or thinking of registering? Check out this handy starter guide!
→ Have a query about your account? login to My O2 for help
If you'd like to take part, why not register?
- 12953 Posts
- 95 Topics
- 1175 Solutions
on 21-07-2017 07:22
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Content
on 21-07-2017 07:22
Given that it appears a number of people cannot actually see their bills, are o2 willing to send them out in paper format (without charge) while the issue is being fixed?
Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).
Link to our guide on how to contact them can be found here