Cut off

[Arthurkb]

Hi I had spoken to someone at start of week about struggling to pay bill because of covid-19 and he said o2 could help by giving me to to 13th of April but I’ve been cut off,we now no longer have working phone in my house hold and we have children and now we can’t even call for benefits,no one has truthfully helped me,feel like I just get told something to get me off the phone and force me to pay but I have no money until hmrc n universal credit pay me.
Thanks

[MI5]

https://community.o2.co.uk/t5/Other-Products-and-Services/Coronavirus-Covid-19-Community-Help-and-Su...

[djbsuffolk]

This is popping up quite a bit in the forums at the present, and I myself have asked for a payment extension - and have been given one - O2 really need to look at their systems and if people have been given extensions to pay as people think they have one less problem to deal with only for it to become a major one when the automated systems override the payment extensions. 

[Cleoriff]

Totally agree @djbsuffolk 

[jonsie]

You would think somebody could programme this!!

[djbsuffolk]

I know @Martin-O2 and @Marjo are busy elsewhere but just in case they drop in maybe they can get a handle on this as quite frankly agreeing an extension then simply disregarding it is basically just sticking two fingers up to customers!