I registered a complaint on August 11th regarding a fault in my upgrade. An O2 employee dealt with my complaint and arranged for a replacement handset to be delivered to my home. We organised that this could only happen on September 2nd after 3.30pm as I was not in the country. On August 28th, DPD contacted me to say they were trying to deliver the phone. I rearranged the delivery every day for two weeks. Eventually the phone was sent back to O2 due to DPD being unable to deliver it.
This was confirmed after I spent an hour on your chat facility. The floor supervisor recommended I contacted 202 which I did but was cut off each time due to my issue being able to be 'resolved online.'
In the meantime, I have contacted the above employee by email 16 times and have heard nothing from her at all. I rang O2 again on Saturday and still don't have a resolution.
This is absolutely disgraceful and so frustrating as I am still paying full price for a phone that is faulty.
I have registered another complaint and heard nothing at all.
Anyone else have similar problems or able to offer some advice?
