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Credit on account

Leanne2020
Level 1: Joiner
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on ‎06-08-2020 22:20

on ‎06-08-2020 22:20

Hi,

 

I had a high unexpected bill which i was unable to pay (£100 more than what my bill usually is) i spoke to an operator on the live chat who said my o2 account would be credited back the £100 however i have been debited the phone bill form my bank and i cant see anywhere on my profile this £100 credit?! now i am £100 out of pocket with no idea if i will get this back- anyone have any advise or had something similar?

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Cleoriff
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on ‎06-08-2020 22:24

on ‎06-08-2020 22:24

Hi @Leanne2020 

You need to contact O2. All numbers in this guide Guide: Coronavirus Community Help and Support 

Veritas Numquam Perit

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MI5
Level 94: Supreme
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on ‎06-08-2020 22:31

on ‎06-08-2020 22:31

@Leanne2020 

If the £100 was a justifiable bill due to your usage it is unlikely to be authorised unfortunately.

If it was fraudulent, it will have to be investigated before you are refunded.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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