Credit markers

[Sarahb3011]

Has anybody managed to actually get any kind of response or help regarding credit markers put on by o2 which you have no clue why and no one on the phone can tell you why?? This is massively affecting my credit score and I have no clue why they are even on there being an o2 customer for 10yrs and getting no answers!!!

[Cleoriff · Accepted solution]

@Sarahb3011 

The only option is to contact the credit referral team. They are not obligated to tell you but you may be lucky getting a response.

creditfilereferrals@telefonica.com

Credit File Referrals Team

Suite P

Arlington Business Centre

Leeds

LS11 0NE

Fax 0113 2025865

[Sarahb3011]

Thanks I’ve already done that 😞

[madasaf1sh]

@Sarahb3011

Your credit score is a fictional number, and most entities are interested in missed payments, and defaults.

The best thing to do if you think something is wrong is to put a notice of correction on your credit file, and then log as a dispute with the likes of TransUnion, Experian, or Equifax, this can be done for free via ClearScore or CreditKarma and more...

[Sarahb3011]

Thank you for your reply I will look into this. Thanks to o2 and not being able to give me a valid reason as to why they have done this I have now lost my opportunity to purchase a property so 👍🏼 Thanks o2