Cracked screen

[Graces]

Hi my screen is cracked due to a fall and I’m having problems using my phone
Can I take it to an o2 store for screen replacement or phone replacement?

Thanks
Majida

[MI5]

@Graces 

If you have O2 insurance your store will process a claim and send it off for you.

If no insurance, you may find it cheaper to go to an independent phone repair shop.

You can still get a quote from O2 but may be expensive.

Otherwise, you could just buy a new phone from O2.

[O2Tracey]

The o2 stores don't fix screens in store but they can send it away for a quote for it to be repaired, make sure you back everything up as it's put back to factory settings at the repair centre. If you have insurance you could make a claim, or when in store ask how much it would be to upgrade as this maybe a cheaper option. If the phone is unusable make sure you take a driving license or passport into store with you , so they can get into your account. @Graces

[Graces]

Ok

[Cleoriff]

@Graces 

If you have no insurance I would take it to a local mobile repair shop. It will be far cheaper than anything O2 will offer.

[Graces]

What about upgrading? Would it be cheaper?

[Graces]

Would upgrading be cheaper?

[MI5]

@Graces 

Check in your MyO2 for your upgrade options and prices.

It will be cheaper in the short term as it may only be a small monthly increase for you.

You can also sell your old damaged phone to help you with payments.