Solved: Re: Could someone give me a link to chat to agents...

Elektrakosh · ‎24-02-2022

Tried to chat with an agent who was willing to give me a link but lead to an outdated Twitter.

Whoever it was, was genuinely trying to help but to no avail. This sudden leaving is fine to price increase that I cannot afford. The current plan is my absolute limit.

The billing is for personal WiFi hotspot so phone numbers or SMS will not work. I don't have a mobile phone hence me needing a link to get in touch in a chat.

Please help

MI5 · ‎24-02-2022

@Elektrakosh

We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this

Thanks

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

MI5 · ‎24-02-2022

@Elektrakosh

We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this

Thanks

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Elektrakosh · ‎24-02-2022

Alrighty, thanks! I'll send them a message and hope they'll get in touch soon. I just wish they'd have a link to them on their own site or app instead of the runaround that cost me hours.

Thanks again

MI5 · ‎24-02-2022

You're welcome

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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