Contract

[Gtlogan]

Passed eligibility then told was declined, also a virgin media customer and was told could upgrade 

[Cleoriff]

@Gtlogan 

I would wait a month and try again.

contact the sales team as they can help with that – message them on Social Media if that works best for you -on Facebook ( https://o2uk.co/O2CFB) , Twitter ( https://o2uk.co/O2CTW) or Instagram ( https://o2uk.co/O2CIG)

Or you can call them on 0800 081 0255

Guide: How to find help & contact O2