Contract terminated in error

[Lee29]

Instead of migrating my old number, o2 terminated my contract by mistake and took 780£ out of my account. I’ve stopped the payment and they’ve admitted the error, but absolutely no one at o2 seems to know what to do. I was on the phone for over an hour yesterday speaking to 7 different people, until I finally spoke to someone who said they had waived the bill and would send me an e mail to confirm. Neither of these has happened and I still have a threatening e mail and bill showing early termination charge? Any advice as to who I can escalate this to as the customer service team don’t have a clue what they’re doing. It’s hands down the worst service I’ve ever received in my life 

[Cleoriff · Accepted solution]

@Lee29 

We're just customers like you but it sounds as if you need someone to access your account which can't be done from here.

Give O2 a call on 202 or 0344 809 0202.

Or you can message O2 on Facebook ( https://o2uk.co/O2CFB) , Twitter ( https://o2uk.co/O2CTW) or Instagram ( https://o2uk.co/O2CIG), hopefully they should be able to help.