Solved: Contract question

Mahjonglady · ‎10-03-2023

Morning. You have just sent me a text to say my contract will come to an end and do I wish to renew it. I can't understand why this is the first time you have asked me in 4 years. I want to stay on the package I have at the moment. Have you asked me because on Tuesday I purchased a new phone from you? Regards Mary Davies.

MI5 · ‎10-03-2023

As of 15 February 2020, all broadband, phone, pay-TV and mobile phone providers are now required to notify customers when their contract is about to expire. This lets customers know that they can start shopping around for a better deal.

https://www.uswitch.com/mobiles/guides/end-of-contract-notifications-broadband-and-mobile/#:~:text=A....

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

Enlli · ‎10-03-2023

The text is suspicious. There are a lot of spam texts around at the moment

Block and forward to 7726 AND DONT FOLLOW ANY LINKS

Guide: A Guide to Deal with Spam/Scam Calls and Text

Phishing, Smishing & Scams. Latest info & advice.

I would also advise removing your number. This is an open forum and the sort of place spammers could use to pick up information

Use the arrow at the top right of your post and select edit

This is not O2 and we are all customers here similar to yourself and cannot answer account type queries.

Enlli · ‎10-03-2023

*flagged

This is not O2 and we are all customers here similar to yourself and cannot answer account type queries.

MI5 · ‎10-03-2023

@Mahjonglady

This is now a requirement as specified by OFCOM.

Service providers must advise customers when contracts are coming to an end so they may shop around for a better deal, if required.

If you're happy and don't want to change, just do nothing.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Enlli · ‎10-03-2023

We shall see. Mine ends in 21 days

This is not O2 and we are all customers here similar to yourself and cannot answer account type queries.

MI5 · ‎10-03-2023

As of 15 February 2020, all broadband, phone, pay-TV and mobile phone providers are now required to notify customers when their contract is about to expire. This lets customers know that they can start shopping around for a better deal.

https://www.uswitch.com/mobiles/guides/end-of-contract-notifications-broadband-and-mobile/#:~:text=A....

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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