Contract cancellation within 14 days of starting the contract

[Kadaj22]

I have made a terrible mistake when ordering an iPad. I debated at first what size to get and I settled on 256gb. Somehow between choosing the storage size and the tariff the website changed my iPad storage to 64gb. I didn’t notice it had done that and I went ahead with the purchase and finalised the contract. I received the iPad today and after a few hours I noticed that it was a 64gb. I then checked the contract information and it was in fact a 64gb iPad that I ordered so o2 didn’t get it wrong.

So, now I’m looking at ordering another iPad and this time I will check to make sure it is 256gb and the same 10gb data plan before finalising. However, this time I’m not given the option for a free gift? It says that there should be a free gift on the main page for all tablets. But when I go to buy it the offer doesn’t show up. I’m not that bothered about the free gift it wasn’t the reason for the purchase originally but it’s a shame I can’t take advantage of the offer. Could I use the code from the first iPad with the second iPad to claim the gift?

Also, if I ordered a new iPad now is it likely to arrive tomorrow it would be handy to know because I may need to take some time off work to receive it. As for cancelling the contract when I click the “cancel” (within 14 days) hyperlink on the contract information it directs me to the support page for returns and repairs. I am unsure how to cancel the contract would I be better to just go in store and explain the situation? I can’t find anything on the support page I looked at that says anything about the cancellation.

Would I still be eligible to cancel if I’ve already opened and used the iPad? Will I get refunded the upfront payment and how long does that usually take? Because I paid for almost half of it upfront. I’m considering just paying the minimum upfront today and if I’m correct I can pay of the device plan later.

I know we’re all customers here but I already tried to contact the support via live chat and was told to call the customer service which I can’t do as I would need someone to do that for me due to me being deaf. 

If anyone can answer at least some of my concerns I would be very grateful for your time in assisting me.

Thank you.

[MI5 · Accepted solution]

@Kadaj22 

Help here https://www.o2.co.uk/help/phones-sims-and-devices/our-change-of-mind-policy

Arrival tomorrow would depend if O2 had stock.

Your free gift code should still work as you are still taking a new device and contract.

[Kadaj22]

“...You also have to pay any usage charges you’ve had in that time.‘

Does the above quote mean that I will be charged for using 0.1mb of data as I had already inserted the sim? Would this be the full charge of the 10Gb data plan? And will they take it off the refund amount or charge it upfront meaning I will have to pay before the contract is cancelled?

Thank you. @MI5 

[MI5]

@Kadaj22 

They will bill you pro rata for the days you used the device regardless of usage. 

For example, if the cost was £30 per month and you used it for 1 day, they will bill you £1.00

[Kadaj22]

Thanks again @MI5 you’re a star.

[MI5]

No worries mate. If there is anything else, just ask.