Contacting O2

[Styxx]

I need to change my spend cap. The website says this should be done by contacting O2 on live chat, however I can't find any way to access live chat. I also can't find any information on numbers to call to contact O2. I understand that COVID-19 has made business difficult, but most other companies have their support staff working from home fairly sucessfully and as a telecoms company I would expect O2 to have been able to make arrangements for this fairly easily at some point in the last 5 months. Can anybody help me?

[Cleoriff]

@Styxx 

Live chat is very intermittent. Don't  bother trying. Call O2 on any of the numbers in this guide

Guide: Coronavirus Community Help and Support 

Advice from an O2 Guru regarding a way to get through:

If you call 202, when it comes to the reason you are calling, stay silent for 15 seconds and you will be taken to the keypad options.

Press 2 for Everything Else

Press 5 for More Options

Press 7 for Anything Else which will put you though to someone.

[Bambino]

@O2Kayleigh, @O2KyleW, Can you advise @Styxx?

[O2Kayleigh]

Thank you for tagging me @Bambino . I will send you a private message now @Styxx to resolve your query 

[lucimar]

dont send me a text message
my iphone been lost

[lucimar]

i am in Brazil and need to know how can i block my iphone

[Cleoriff]

@lucimar 

You can borrow a phone, use a landline or Skype to contact O2.

All info in this guide Guide: Coronavirus Community Help and Support 

[Styxx]

@Cleoriff Many thanks, that's super helpful!