Constant spam from O2

[Anonymous]

I am desperate to stop the O2 spam coming on my phone.
I get 3-4 messages a day from O2 and there seems to be no way to stop them.
I disabled the spam from my settings and it kept happening. I texted stop a few times. I called 2220 and updated my settings to switch all messages off and despite doing all that they keep coming. I chatted to a couple of "gurus" online who promised it would stop, the last of whom made a promise that I would never, ever be contacted again and yet I received 3 texts the next day!
There seems to be absolutely no way of stopping the spam. I now compiling a log of all the chats I've had with O2, the reference numbers they've given me and getting ready for a complain and reporting them for unsolicited advertising without my consent. 
It's bad enough we receive spam from dubious sources, I really don't need my own telecom company to swarm my phone with promotional garbage and give me absolutely no way to stop it!

[adamtemp64]

HAve you tried in myo2 as well?

Are you payg or pay monthly ? best to ring 202 if monthlu or 4445 if payg.

Once you have your log use the complaints review service impartial review service .

[Anonymous]

What are the txts advertising?

I'll take a guess at O2 Priority, Priority Moments...what else?

As mentioned above, you can turn off the communications you recieve in My O2 at the top right of this screen.

[perksie]

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@Anonymous wrote:

What are the txts advertising?

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Good point, are these texts definitely from O2?

[Anonymous]

1) Click on My O2 in the top right of the screen and then select "Update personal details". At the bottom of the screen are two check boxes (one might be greyed out), untick the bottom one which states "O2 partner offers, messages, competitions and free offers". press the "Change my details" button.

2) Click on My O2 in the top right of the screen and then select "Your mobile account". On the left of the screen choose "My choices" in the menu bar. From here you can select what contact O2 can make with you with regard to promotions, etc. Select "Nothing just now" then scroll down and untick all the boxes under the "What's the best way to talk to you?" heading. Keep scrolling down and untick everything under the "What else gets you going" heading then click save my choices. 

Thats you pretty much stopped O2 being able to send you spam texts. 

[Anonymous]

Ive done all this, checked off everything, this still getting stupid spam texts, from stupid freaking service. how do i turn these disruptive messages off????

I even called, the robot woman on the phone says something along these lines; you currently have not signed up for any of our wonderful (crappy) spams messages.

[jonsie]

complain to customer service and please moderate your language on here.

[Anonymous]

how and where? please

[Bambino]

http://www.o2.co.uk/contactus

[Anonymous]

They keep sending me "offers" with a line at the end saying "text STOP to 2020 to stop these messages", I always do, but the messages carry on anyway! Eh?