Considering Switching Network - Need Help

[Anonymous]

Hi everyone,

I've been with o2 for nearly 3 years now, however my contract technically ended in January 2015 (it was a £27 per month, 24 month contract - I believe it was £200~ upfront also). I originally expected to be able to upgrade to a shiny new iphone 6 at that point, but the prices on offer were obscene, so I did nothing. Since then, o2 somehow took it upon themselves to renew that 24 month contract, despite my phone being paid off. So I am still being charged the same £27 a month every month, despite a 'sim only' contract, offering the same minutes and data being only £18 a month. This has rubbed me rather the wrong way, and I'm consdiering switching to another network. My question is - what do I need to do in order to begin the process? I would like to keep my phone number but that's about it. I believe I technically still have a contract with o2 despite my original expiring - but I am unsure of how to go about ending that, or if I even can.

Thanks in advance for any help.

[MI5 · Accepted solution]

Your contract didn't renew, it just continued on a rolling one month basis.
You are free to cancel or upgrade at any time now.
Leaving help thread here http://community.o2.co.uk/t5/Pay-Monthly-and-Pay-Go/Cancelling-Your-Contract-A-Guide/m-p/566774/high...

[Anonymous]

Thanks for the help. It is a bit confusing to me, as if I choose the change tariff option on my account it simply tells me that there's nothing available to me, that my renewal date was January of this year and that it's a 24 month contract. The upgrade options are far more expensive than introductory offers from other networks. So I think I need to call them and have a chat tomorrow. If I don't get what I'm after I will request my PAC thingy and I'll be moving to a black friday offer from another network.

Cheers again for the fast response and helpful link, if anyone has any other advice I'll be sure to keep checking back.

[MI5]

Call 202 and ask for retentions. They will usually offer you a discount on a sim only deal.
You can get unlimited calls/texts and 1gb of data for around £12 a month.

[Cleoriff]

The Black Friday offers from other networks look good. Make sure though you don't take up a so called bargain only to find your signal with the new network is poor. Try some free payg sims with other providers to find one that suits your needs