Conflicting statements re Voicemail abroad on O2 website

[cyrillicguy]

Hi

From what I know, when going abroad, I can:

1) Set up an unconditional divert to my voicemail whilst in the UK. That way even if keep my phone switched on whilst abroad, all calls go to my inbox without me getting charged any roaming fees

or

2) Leave conditional diverts on, but then I get charged roaming fees when people leave me a message.

The O2 website states the following:

1) "If an unanswered call is picked up by your voicemail while you're abroad there is no charge on your mobile bill for the message left." Notice how there's no mention of the difference between setting up conditional or unconditional diverts? Obviously, the only way to interpret their statement would be that it'll cost you nothing regardless. Here's the link: http://www.o2.co.uk/help/bills-and-payment/calling-texting-and-data-usage-abroad#qs

2) Then there's another link, from the same website mind you: http://service.o2.co.uk/IQ/SRVS/CGI-BIN/WEBCGI.EXE?New,Kb=Companion,question=ref(User):str(Mobile),C...

Now, what it says there that going abroad with the conditional diverts on, will incur charges when people leave a message on your voicemail.

Looks like conflicting statements to me. So, apart from the rhetorical "When are O2 going to start telling truth to their customers?" question, there's another one:

How do they actually charge for voicemail when abroad provided that the conditional diverts would be left on?

Thanks

[MI5]

My understanding of having conditional diverts on is that you are charged for the call back to the UK voicemail server when someone leaves a message.
Our advice is always to turn vm off when abroad for this reason.

[cyrillicguy]

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@MI5 wrote:
My understanding of having conditional diverts on is that you are charged for the call back to the UK voicemail server when someone leaves a message.
Our advice is always to turn vm off when abroad for this reason.

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That's what I thought. But then there's O2 telling us something different. So, wondered if perhaps someone who recently went abroad with the conditional diverts left on, could share their experience?

Also, as far as I am aware, networks are not allowed to charge for people leaving you a voicemail message whilst you are in EU, regardles of how your diverts were set, but I could be wrong.

Then again, on their website O2 does not differentiate EU and non-EU from the voicemail perspective.

Perhaps, @Toby could shed some light?

[MI5]

Toby is on holiday so I'll flag @Anonymous to see if she can help you.

[jonsie]

At the moment I have voicemail on and TuGo active. I had a voicemail yesterday, some 36 hours ago which I listened to through the app ('kin wrong number want it ). As yet no charges....I'll let you know if and when any appear in my O2. I have to have voicemail on at the moment as the house is for sale in the UK. 

[cyrillicguy]

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@jonsie wrote:

At the moment I have voicemail on and TuGo active. I had a voicemail yesterday, some 36 hours ago which I listened to through the app ('kin wrong number want it ). As yet no charges....I'll let you know if and when any appear in my O2. I have to have voicemail on at the moment as the house is for sale in the UK. 

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thanks @jonsie 

have you got conditional diverts set on I assume?

[jonsie]

 Yes they are set on.

[Anonymous]

I'll look into this and will update you as soon as I have the info.

[cyrillicguy]

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@Anonymous wrote:
I'll look into this and will update you as soon as I have the info.

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thanks @Anonymous 

[jonsie]

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@Anonymous wrote:
I'll look into this and will update you as soon as I have the info.

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Thank you....sooner rather than later....