Complaints

[Anonymous]

I have had a complaint which I took up with local O2 shop they could not help so I e-mailed the complaints dept (3 times) NO RESPONSE. I then sent a letter to the CEO O2 and guess what no reply. Does anyone out there know how to get a response from O2 or do I go to the next step and contact the industry ombudsman.

John

[Anonymous]

Do you fancy explaining the issue here and we'll point you in the right direction?

Also - which email/address did you use for complaints?

[Anonymous]

What's your complaint about?You don't sound a very happy bunny!!!!

[Anonymous]

My problem started last June with an I phone being obtained fraudulently on my A/C. O2 fraud dept agreed fraud had occurred but accounts dept could not refund as per fraud dept. I then believed that this would all sorted in due course and asked in the O2 shop about o2 mast upgrades as my signal is terrible at home and was told mast would be upgraded by end of September 2012 and on this basis upgraded my phone. Mast has not been upgraded signal still rubbish and want to change to a payg tariff. Shop who gave wrong info cannot do anything and complaints dept wont answer e mails. I have been an O2 customer for 20 years without any major problems

[Anonymous]

Sent E-Mail to complaintsreviewservice@o2.com

[perksie]

I wonder where the shop was getting their info on mast upgrades as these to my knowledge are never given out.

[jonsie · Accepted solution]

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@Anonymous wrote:

Sent E-Mail to complaintsreviewservice@o2.com

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You have an extra letter in the address you have used so maybe that's the reason you haven't had a response from them? Should be as below

complaintreviewservice@o2.com

[perksie]

Getting the address right could help!

[Toby]

Hi Sunshine,

I really hope you get it sorted soon and following jonsie's advice will really help.

Send a message to the new address that jonsie has linked to and let us know how you get on!

Cheers, Toby