Complaint

[Anonymous]

Hi,
What is the best way to make a complaint to o2? I cant seem to find an email address to send one to.

Regards
Nathan

[Anonymous]

My concern with that (purely from having my O2 head on) is that customers will see the complaints review email address and ignore everything else on screen!

[adamtemp64]

Agreed but there is no email option anymore on the contact us page perhaps they will improve the contact methods as live chat at present is not getting good press on here if people complain enough.

[Anonymous]

@ pablo. 

The forum user has in there first post come onto here asking for a complaints email. I am 99% certain that had they come on here and asked for help and advice then they would leave happy or made to understand the way O2 work. 

The fact they haven't and are so determined to complain leave most posters pointing them in the direction they want they ultimately will probably be the most long winded and unsuccessful. 

What do you suggest we do?

[Anonymous]

From an o2 point of view I'd prefer they called CS first and gave them a chance to resolve the complaint..

[Anonymous]

I have complained about this situation on a couple of ocassions previously. You gave me numbers to call for connections to USA where I would be charged local UK rates. The three numbers I was given were 0203 550 0000 and 0001 and 0002. I used two of those numpalined mbers religiously for a coupe of months and saved significant billing. Then they did not work. I complained and they worked for a few calls and then did not work again. Since then I have had to call the USA numbers directly and it has cost me at least £300 in the last two months. In addition, you gave me a number in the USA, where my family (who live there) could call me without international charges. The number in the USA given to me was +1 213 283 0745 and it worked for a bit and now does not work. I reckon that has cost another £100+ of additional charges.  Iwould like these so called 'services' to work and I would like a credit for their non functioning!!

Martin Jackson

[jonsie]

You might want to remove your personal info.

This is a customer based forum so you need to address your concerns directly to customer service.

[Bambino]

Please remove your phone number from your post. This is a public customer to customer forum. You won't get anyone giving you credit for anything here, and anyone could have access to your number. You need to call Customer Services on 202 from your mobile if you're a Pay Monthly customer, or 4445 if you're Pay and Go.

Who gave you those numbers? The last one in your post is a Los Angeles area code. Are you saying these numbers were given to you by O2? I find that very odd.

[perksie]

You did not get these numbers from O2 UK.

There is or was a company with a similar name operating in the USA.

O2 do not provide these numbers.

[Anonymous]

One comlpaint, always the same one, when they reset my connection at random.

If this company is so cash strapped, that they need to load shed, at least give me the option or a warning. 

Dumped me out of an online game with a random forced router reset.

Get your act together O2, treat your customers like noobs, they will take their custom to a reliable provider.

Major fail, just like your G4 rollout, fail and fail again.

Thank god not all companies are as bad as this.

Myself? I'm off to anther provider, who can give me cable at 30 mpbs.

In case you didn't realise, cash flow now belongs to the customer, we have the upper hand.

My cash is now going elsewhere, well done O2.

[jonsie]

You do know that O2 is no longer your broadband provider?