Coercive Behaviour To Manipulate Costumers Into Direct Debits...

[ZB2025]

Spend 30 minutes "updating" the account to Virgin Media O2.

Then start the, "we can't process your payment" rubbish. 

Bank Transfer - Made as time consuming as possible. 

Text threatening restrictions and credit score being affected due to late payment - THERE WAS NO LATE PAYMENT, HOW DARE THEY!!!

Live Chat - 35 minutes wait!!

O2 Customer Support - No answer after 15 minutes of messing me around!!!

O2 Messenger - Unhelpful as anything!!!

I am waiting for the eventual call or text or email or notification of - Why not set up a direct debit? 

Scammers!!! This happens nearly every few months!!! A jokes a joke but not ruining your credit history!!!

(Trying to post this was made difficult and access to it removed via my account on the app x5!!!)

[MI5]

Good rant but ignoring the fact that a DD is required as per the contract T&C's and so much less hassle.

[Enlli]

Not sure how a direct debit ruins your credit. The opposite in fact if you keep up payments.

I've just changed energy suppliers. Again Direct Debit as the tariff is cheaper. Yes, there was a hard credit search, but that was to be expected but it's not ruined my credit.

We get many people on here who have not talken out a Direct Debit and for one reason or another missed a payment, now that does start to impact your credit rating 

If you are not happy change networks as soon as you are able.

[Elihearts]

You dont have to had a DD Setup for payments for the contract. You can pay monthly like I do via Card payment via My O2 (Non Recurring)

But to set up the account you do need a DD which you can later cancel. 

I think what the OP is getting at here is the VMO2 migration has caused issues for some people including me. It was fixed but it did mean I was late with my payment one day because it was dropped outta nowhere.

To the OP - Ranting doesnt help but maybe if you clear up what the issue is precisely - We can offer advice?

[MI5]

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@Enlli wrote:

Again Direct Debit as the tariff is cheaper. Yes, there was a hard credit search, but that was to be expected but it's not ruined my credit.

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Even cancelling the DD after contract setup doesn't avoid the credit check so will never understand not leaving it in place to pay from.

[pgn]

@Elihearts 

https://www.o2.co.uk/termsandconditions/mobile/our-latest-pay-monthly-mobile-agreement

[Elihearts]

All I can say is all my lines are made by manual card payment  

Every month

[pgn]

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@Elihearts wrote:

All I can say is all my lines are made by manual card payment  

Every month

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That's always an option, assuming the payment process works as advertised using a card and MyO2 Card Wallet on the day your payment is attempted, @Elihearts - but does not detract from the O2's T&Cs statement made above.  Guide: How to Pay Your Bill (Airtime & Device Plans) #   has a pretty good rollup of all the methods open to you.