Hi - I cancelled my O2 contract at the end of the 18 month term on the 24th November 2023. Everything has been successfully paid off and there are no issues relating to that. When I look at my transunion credit report it shows that my O2 account was successfully closed on the 28th November as I'd expect. However when I look at Equifax it shows up as an active Borrowing and Telecoms Account for the monthly cost of the contract. There's still no mention of any missed payments or anything, but I'm surprised it's still showing up as active, given that it says the information regarding the account was updated on the 14th December, after the point where Transunion seemed to receive notification the account had been closed.
Is this likely to be an issue with Equifax being slow to update their information, or on O2's side failing to notify Equifax of the account closure?
