Closed Account Bills

[riggersss]

Hi all,

I've got a number that is now inactive and the number is no longer showing on my account so I can't access the bill. Called customer services and the phone was put down on me by the phone system due to the coronavirus-caused down-scaling of the call centres and my query not being urgent. Found another artice on here which I tried to look for the 'unused numbers' on the My O2, bills and older-style page where the PDF's are downloaded from (for my currently open number) and I cannot find anything and a google search for 'O2 unused numbers' doesn't result in anything useful.

Does anyone have any ideas?

Thanks in advance,

Charlotte.

[O2Kat]

Hi there

Unfortunately I’m afraid ringing customer service is the only avenue for this as they would be able to find the number in question that’s linked to your account.

It would be a case of preserving with customer service

[Cleoriff]

@riggersss 

Your only hope is to persevere with Customer services. No one else has access to your account. Sorry Guide: How to find help & contact O2