on 16-10-2019 10:58
on 16-10-2019 11:07
I sympathise with this situation. I always think they are quick to take your money and slow to return it.
It's not good but the way it works unfortunately.
You could ring O2 again and maybe another advisor could be more helpful if you explain how desperate you are to get your money refunded Guide: How to find help & contact O2
Do NOT use live chat for this.
Best of luck and welcome to the forum