Claiming £100 after buying a Samsung S20 and recycling an old device.

[OWL]

Does anyone know how to do this please?

[MI5]

@OWL 

You will get a voucher when you send your phone for recycle.

[OWL]

Thank you. It's just that it has been acknowleged by O2 but no mention of a voucher.

[MI5]

Shouldn't be a problem but if nothing appears, chase it up with customer services Guide: How to find help & contact O2 

[OWL]

Hi again,

My phone was recycled but still no voucher and no information whatsoever can be found on the website. I can't get through to anybody on the phone either because of Covid-19. Is there anything else I can do?

Thanks in advance.

[jonsie · Accepted solution]

If it was the extra £100 on top of the  recycling amount then you need to call customer service I'm afraid

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